It ain’t what you do….
by Philip
….it’s the way that you do it, that’s what gets results.
Refugees from the 80s will remember that Bananarama song. It would seem that the People Director at Asda agrees with the sentiment. At a recent speech he said that attitude is far more important than skill. Judging by England’s recent football performances I’d tend to agree.The Asda man says chopping out low performing staff is “removing the red.”I’m not sure what sort of attitude that phrase reveals, but there we go.
In terms of a recruitment policy attitude rather than skill may work at Asda, I think it works at a law firm to a certain extent. When recruiting for fee earners and support staff, the recruitment process helps to identify those candidates with an attitudinal fit to our business. Attitude is very important in growing a business, front line staff need to be positive and friendly. Flip chart fairy tales makes some telling points about the need to identify and nurture those with the best attitude against the need also to be aware that attitudes can be culturally based as well.
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